Contact Us - Please also see the Tech Help FAQ under DEPARTMENTS on left side of this page.
This web site is our main communication focal point, to serve you better. To place an order the best method is to use instant access here in this web site.
Checking the "Tech Help" and "Software Manual" links on the left side of this page will answer most questions. Please look there first.
The best way to GET YOUR PIN is to use this web site. Our WEB SITE ORDER CENTER is open 24/7 and will create and provide your software and PIN and Private Pages access, if you follow the instructions provided.
For questions and customer service, please send an email to ADMIN@johnbenson.com and say exactly what your question or need is. You may also call 800-707-9090 or 740-867-4915 if you sent an email and did not receive a reply within 24 hours.
PIN problem? In 2010 to 2012, 100% of reported PIN problems were caused by one of two user errors: (1) wrong phone number entered when running the software, or (2) trying to run an older version of the software with a new PIN.
The "Tech Help" link above offers some suggestions. Check which version of the software you are running. Is it the new version? Have you tried using the old phone number that you used last year?
See the "Tech Help" link and check the Software Manual for more ideas.
During our busy season December thru April, we prioritize our responses based on the urgency of your need. Whether by phone or email, messages saying "Have somebody contact me" or "I need help with the software" (with no details about why) will not be prioritized ahead of customers who name specific needs.
So please be specific. Just about every question ever asked about the software has been answered in the User Manual. Click on "Software Manual" above to view FREE. Also, Word.doc and .txt versions come with every software download; look for the file name MANUAL in your software directory.
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